Because a salik recharge is delivered as a digital top up to your toll account, we follow a clear refund procedure focused on whether the credit actually reached your Salik account.
When you're entitled to a refund
You may request a full refund if any of the following happens within 24 hours after a successful card charge:
- Your Salik account was not credited at all.
- The credited amount is lower than what you paid.
- The recharge was applied to a wrong plate due to a system error on our side.
How to request a refund
- Email info@tollgatespay.com with the order reference (TGP-XXXX-XXXX).
- Include the masked card last four digits and the date of the transaction.
- Attach a screenshot of your Salik account showing the missing credit, if available.
Timeline
We reply within one business day. Approved refunds are returned to the original card within 5 to 10 business days, depending on your bank.
What is not refundable
If the credit reached your Salik account in full and on time, the transaction is final. If you topped up the wrong plate but the credit did go through, we cannot reverse it — that has to be sorted with Salik directly.
Contact
Refund queries: info@tollgatespay.com · +971 4 423 6890.